How can I get technical support for my water-energy system?Our support team is available 24/7 via the contact form on our website, email at support@vortel.com, or by phone at 1-934-479-5006. For urgent hydraulic monitoring issues, please call our emergency line.
What information should I provide when reporting an issue?Please provide your system ID, a description of the anomaly in flow rates or pressure, relevant timestamps from the dashboard, and any error codes displayed. This helps our AI dispatch team perform faster technical forecasting.
How do I access the centralized performance indicators dashboard?Log into your Vortel portal at app.vortel.com. The main dashboard visualizes all key metrics for your water-based energy recovery assets. For access issues, contact our access management team.
Who do I contact for questions about data integrity or AI forecasts?Our data integrity and AI technical teams can be reached at data@vortel.com. They handle inquiries related to forecasting accuracy, hydraulic pressure model updates, and performance indicator validation.
Where is your headquarters and can I visit for in-person support?Our main office is located at 50205 Shanahan Ford, Canada. On-site technical consultations are by appointment only. Please schedule a visit through your account manager or via contact.html.