This Privacy Policy describes how Vortel ("we," "us," or "our") collects, uses, and protects your personal information when you use our digital supervision platform for water-based energy recovery systems. By using vortel.com, you agree to the practices described herein.
We collect personal data you provide (name, email, company) and technical data from your use of our services, including system performance indicators, flow rate forecasts, and hydraulic pressure data processed by our AI.
Your information is used to provide, maintain, and improve our AI-driven dispatching and monitoring services, for technical forecasting, customer support, and to ensure the integrity of water-energy assets.
We do not sell your personal data. We may share information with trusted service providers in Canada who assist our operations, under strict confidentiality agreements, or if required by law.
We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, or destruction, in line with Canadian privacy regulations.
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at privacy@vortel.com.
We may update this policy periodically. The latest version will always be posted on this page with an updated effective date.