How can I get technical support for my water-energy system?Our support team is available 24/7 via the contact form on our website, email at support@vortel.com, or by phone at 1-934-479-5006. For urgent hydraulic monitoring issues, please call our emergency line.
What information should I provide when reporting an issue?Please provide your system ID, a description of the anomaly in flow rates or pressure, relevant timestamps from the dashboard, and any error codes displayed. This helps our AI dispatch team perform faster technical forecasting.
How do I access the centralized performance indicators dashboard?Log into your Vortel portal at app.vortel.com. The main dashboard visualizes all key metrics for your water-based energy recovery assets. For access issues, contact our access management team.
Who do I contact for questions about data integrity or AI forecasts?Our data integrity and AI technical teams can be reached at data@vortel.com. They handle inquiries related to forecasting accuracy, hydraulic pressure model updates, and performance indicator validation.
Where is your headquarters and can I visit for in-person support?Our main office is located at 50205 Shanahan Ford, Canada. On-site technical consultations are by appointment only. Please schedule a visit through your account manager or via contact.html.

Connect with Vortel

Vortel is a digital platform for industrial water energy and flow synchronization. It facilitates the digital supervision of water-based energy recovery systems through automated dispatching, applying AI for technical forecasting of flow rates and hydraulic pressure, and centralizing performance indicators to ensure asset integrity.
Our AI models analyze historical and real-time sensor data from your hydraulic systems to predict future flow rates and pressure levels. This technical forecasting helps optimize dispatching, prevent inefficiencies, and maintain system stability, contributing to better energy recovery.
The centralized interface displays key metrics such as real-time flow rate, hydraulic pressure, energy recovery efficiency, system health status, forecasted vs. actual values, and alerts for anomalies. These indicators are designed for technical monitoring and operational decision-making.
While our development and initial deployments are focused on the Canadian industrial landscape, Vortel's platform is designed to be adaptable to water-energy systems globally, provided they have the necessary digital infrastructure for sensor data integration.
Automated dispatching uses AI-driven forecasts to intelligently control pumps, valves, and turbines in real-time. This synchronizes water flow with energy demand, maximizing the capture of recoverable energy from water pressure and movement, which reduces waste and operational costs.